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Frequently Asked Questions & Customer Service


We're happy to help in anyway we can! For answers to your questions and concerns, please choose a topic from the list below.


Frequently Asked Questions
What is my Hardiness Zone?
When will my order ship?
How do I place an order? How do I get a password?
What forms of payment do you accept?
How much do you charge for shipping & handling?
My coupon or discount doesn't appear. How do I claim it?
How do I unsubscribe from the e-mail list?


Searching for Plants & Products
Registering and Placing an Order
Using the Shopping Cart


Order Processing
Order Status


Shipping & Taxes
Shipping Charges
How and Where We Ship
Shipping to a Different Address
Shipping Schedule
Shipping Methods
Sales Tax


Planting and Care
Easy Steps to Planting Nursery Stock
Perennials & Ground Covers


Product rate & review Policy
Rate & Review Policy


Coupons, Gift Certificates & Contests
Redeeming Coupons
Gift Certificates


Account Maintenance
Updating Your E-mail Address or Billing/Shipping Address
Forgot Your Password?
Change Your Password
Subscribe or Unsubscribe from the Audubon Workshop's E-mail List
Subscribe or Unsubscribe from Audubon Workshop's Catalog Mailings
I'm having trouble receiving the Audubon Workshop's newsletter. How can I make sure I get it?


Technical Assistance
Browser/OS Problems
Missing Buttons or Links
Reporting Technical Problems
Did My Order Go Through?
Email Newsletter Help & Troubleshooting
Image Problems in AOL (funny colors, etc.)


About Us
Contact Us
Vendor & Merchant Inquiries


Policies & Guarantees
Privacy Policy
No-Risk Guarantee


Have another question? Send an e-mail directly to Customer Service.